Conditions générales de vente (CGV) de Looxya Sàrl
The company Looxya Sàrl is entered in the commercial register under the number CHE-348.356.804. All our services are integrally subjected to these general conditions, except written agreement supplementing them or modifying them.
2. Formation of the contract
The contract between the customer and our company comes into effect by a customer order placed by phone, e-mail or internet and by its acceptance by Looxya Sàrl in the form of delivery or an order confirmation. 3. Product characteristics All information given to the customer about the goods during the ordering process is indicative, subject in particular to changes in the design and technique to improve the functionality of a good, as well as errors in the description and illustrations. All technical data on individual goods supplied by the manufacturer are the responsibility of the manufacturer. For manufacturing reasons, slight differences can occur in the performance of the LEDs (brightness, colour temperature, ...) for the same product. Insofar as these differences in performance do not exceed 10%, the customer undertakes not to make a claim.
We reserve the right to change our prices at any time until the delivery of the goods. Public prices are in Swiss francs, excluding 7.7% VAT and including recycling tax. Prices for resellers and professionals are communicated on request. The cost of transport, packing and sending against signature are charged extra.
5. Terms of payment
For orders placed through our online shop, the goods must be paid in advance by credit card or bank transfer. Resellers and professionals can also place their order by e-mail, fax or telephone and pay the invoice within 10 days net (account opening subject to approval and credit limit set unilaterally). Once the payment period has expired, a late payment interest of 7% is charged. We remain the owner of the goods until full payment.
Any confirmed order is valid for delivery. We strive to respect the delivery times indicated on the confirmation. However, we cannot make a formal commitment and are entitled to make partial deliveries after informing the customer. A delivery delay of less than eight weeks does not entitle the customer to withdraw from the contract or to claim compensation.
The goods delivered remain our property until full payment. In the event of late payment by the customer, we are entitled to terminate the contract and take back the goods in the possession of the customer.
8. Complaint / Exchange
Errors in delivery and obvious defects must be notified to Looxya Sàrl within 5 working days of receipt of the goods. Any damage suffered during transport must be announced immediately by the customer to the transport company. All returns of merchandise are accepted within 14 days of delivery and upon prior agreement of Looxya Sàrl.
The goods must be returned with its original packaging, accessories and return card. The return costs are the responsibility of the customer. Any return of merchandise must have a good reason according to the criteria of Looxya Sàrl. If the returned merchandise, its accessories or its packaging should not be in their new condition, a financial deduction will be made to the customer.
9. Warranty of the goods and liability
The warranty period begins on the date of purchase. It is 2 years on all products. For any defect or damage during the delivery, the customer agrees to inform Looxya Sàrl within 24 hours of receipt of the goods. During the warranty period, the products are replaced or repaired without charge, if possible. If it is impossible to repair or replace a product, the customer will be given a product with equivalent performance.
To the extent permitted by law, liability for damages is excluded. In particular, Looxya Sàrl is not liable for damage resulting from improper installation / use or damage due to natural wear and tear. Similarly, Looxya Sàrl does not assume any responsibility for the collateral consequences of a warranty or malfunction of a product (eg labor, loss of profits, damages, ...).
10. Data protection
Looxya Sàrl undertakes to respect the provisions of the Swiss legislation and the standards relating to the collection, processing and use of personal data. The personal data of our customers collected during the execution of orders are used exclusively for internal market research purposes and are not transmitted to third parties.
11. Jurisdiction and applicable law
These general conditions and the contracts concluded under these general conditions are governed by Swiss law. Place of execution and place of jurisdiction is Fribourg (Switzerland).